Volume 1, Issue 2 — Year 2024 — Article e100013

ISSN (Online): 3115-8129 Biannually

Assessing Employee Satisfaction in Civil Project Success Using AHP: A Case study

Article Type: Case Study
Pages: e100013
DOI: https://doi.org/10.22034/CGEL.1.2.e100013
Crossmark
Open Access
Authors
Affiliations
  1. Department of Civil and Construction Management, Binaloud Institute of Higher Education, Mashhad 9351991949, Iran
  2. Department of Civil and Construction Management, Binaloud Institute of Higher Education, Mashhad 9351991949, Iran
  3. Department of Civil and Construction Management, Binaloud Institute of Higher Education, Mashhad 9351991949, Iran
Corresponding author
Email: f.sanaz@gmail.com
Received: 29 October 2024 / Accepted: 10 December 2024 / Published: 19 December 2024
Abstract

This study investigates the relationship between human resource satisfaction factors and the success of civil projects. The research targeted a population of 220 senior managers, executives, and experts involved in the company’s construction projects, selecting a sample of 140 participants based on Morgan's table. Using a descriptive-survey approach, seven primary criteria were identified: execution ability, psychological commitment, reward level, specialization, management style, productivity improvement factors, environmental considerations, each encompassing various sub-criteria. A hierarchical model was developed and implemented sing ExpertChoice 11 and Excel software to evaluate these factors. The findings indicate that operational capability is the most critical criterion, accounting for 48.6% of the priority weighting, highlighting its dominant role in project success. The second most significant factor is psychological content (17.6%), emphasizing the need to address the emotional and mental well-being of personnel alongside operational efficiency. In contrast, productivity enhancement factors received the lowest priority (2.4%), reflecting their limited impact on employee satisfaction in this context. The results underscore the importance of aligning human resource strategies with operational and psychological needs to improve project outcomes. This study provides actionable insights for enhancing satisfaction and performance within construction projects in regional utility companies.

Keywords

Project success, Civil projects, Human resources, Employee satisfaction

Data availability statement

The data supporting the findings of this study are available within article. No publicly archived dataset was generated.

Funding

This research received no external funding.

Highlights
  • Human resource factors influence project success
  • Operational capability is the most critical factor
  • Psychological factors impact satisfaction and performance
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How to cite
Mokhtari, E., Farshad, S., & Pourakaber, S. (2024). Assessing Employee Satisfaction in Civil Project Success Using AHP: A Case study. Civil and Geoengineering Letters, 1(2), e100013. https://doi.org/10.22034/CGEL.1.2.e100013
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